Our hearing counselors are available throughout the day (toll free) 6:00 a.m. to 6:00 p.m. Pacific time or email to answer your questions about the EPIC plan, hearing care and hearing aid services. If you have any questions, comments or need help, please call us.
Call EPIC at 866-956-5400. Call today to access hearing health services.
Hearing Impaired: Dial 711 national relay service
Our three service divisions provide comprehensive hearing care for patients and practice management assistance to hearing care offices.
45-Day Trial Period
For your satisfaction and comfort, you have a 45-day trial period with your hearing aid. We want to make sure your hearing is improved and that you are fully satisfied.
One or Two Hearing Aids?
Many people with hearing loss have difficulty understanding conversation in the presence of background noise in such places as crowded rooms, restaurants and auditoriums.
Following the Hearing Test and Evaluation
Following the hearing test and consultation, your ear physician or audiologist will discuss the importance of hearing aids in one or both ears.
Advantages of Two Hearing Aids
If you have a hearing loss in both ears, wearing a hearing aid in each ear can maximize your ability to localize sound and understand speech. When wearing only one hearing aid, it can be hard to identify the direction or source of sound.
Wearing the Appropriate Hearing Aid
Your EPIC hearing provider will utilize various measures to verify your hearing aid's effectiveness.
Hearing loss usually occurs gradually, without pain, discomfort or deformity. However, some more serious symptoms merit immediate attention by a physician:
A sudden hearing loss
Spinning and dizziness with vomiting
Persistent ringing in one ear
Blood or fluid draining from one or both ears
Persistent pain in one or both ears
The Basic Level of the Epic Hearing Service Plan (HSP) is designed specifically for people who are considering hearing aids and amplification for the first time. The majority of these individuals may have been experiencing hearing difficulties for some time, but are only now committing to the benefits of amplification.
This Basic Level offers hearing aids with standard digital technology, but prices that are half of the standard retail prices. These products are well suited for mild to moderate hearing loss, but are not intended for severe or profound hearing losses. The other HSP Plan levels accommodate those losses.
The $495 price includes the hearing aid and services of a hearing care professional, who provides a hearing test, hearing aid selection and fitting. The hearing aids are from selected manufacturers and available in three styles: behind-the-ear, in-the-ear and open fit/receiver in the canal.
The Basic Level presents a true value experience for the person seeking an affordable entry step into hearing aids.
Contact information for Members, those buying EPIC on their own and those with general questions about hearing loss
Toll Free: 866-956-5400
TTY: 626-723-2173
Fax: 626-913-6454
Contact information for Brokers, Consultants, Employers and Organizations
Toll Free: 877-606-3742
Fax: 626-913-6454
Email: sales@epichearing.com
Contact information for Healthcare Providers
Toll Free: 866-956-5400
Fax: 626-913-6454
Email: professionals@epichearing.com
EPIC Corporate Office Address and Phone Number
3191 W. Temple Avenue, Suite 200
Pomona, California 91768
1-877-606-EPIC (1-877-606-3742)
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