Diagnostic Procedures

There are a variety of diagnostic tests available depending upon the symptoms and the complaints expressed. These tests can range from a simple hearing screening (to determine if a potential problem exists and further tests are required), to more advanced measurements designed to detect minute changes or problems in the ear and hearing mechanisms. The EPIC professionals are trained and experienced in the performance of these tests. They follow standard clinical protocols to assure the appropriate tests are done. It is only through this process of data collection and analysis that effective treatments can be developed.

" EPIC provides our 45,000 participants with something they have never had before; access to quality hearing aids at substantial discounts. The reaction from our participants has been positive. It was important to the Board of Trustees to maintain the existing benefit design and for the Fund Office to continue to adjudicate claims. EPIC provided the necessary flexibility to do just that. EPIC continues to manage our hearing aid benefits with ease and provides us with clean claims. "

Kristina Guastaferri
Benefits Manager
Chicago Regional Council of Carpenters Benefit Funds

" EPIC Hearing Healthcare is an important part of our voluntary employee benefits program. The price point is good, administration is straightforward and it has a strong perceived value. "

Ed Caillier
VP, Benefit Design
U.S. Bancorp

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Contact Us

Call EPIC at 866-956-5400. Call today to access hearing health services.

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EPIC’s Three Service Divisions
Our three service divisions provide comprehensive hearing care for patients and practice management assistance to hearing care offices.
- Independent Practice Association (IPA)
  The provider network of ear physicians and audiologists throughout the nation that provides hearing health care services to groups, organizations and individuals through the EPIC Hearing Service Plan (HSP). This network is the largest of its kind offering convenient care in all 50 states.
- Third Party Administration (TPA)
  An administrative unit that manages and guides all activities of the EPIC HSP and provides hearing counseling to participants in the EPIC HSP. The EPIC TPA operates solely to support the Hearing Service Plan so that the process is "turnkey" for all parties involved from member/employee to organizational benefits management.
- Management Services Company (MSC)
  A practice management and assistance company that provides consultation services for hearing health care offices throughout the nation who participate in EPIC's programs.
What are the Benefits?
- National network of ear physicians and audiologists
- Brand-name hearing aids (no self-branded or off-brand hearing aids)
- All levels of technology available
- Savings with reduced prices for products and services
- Assistance in coordinating health plan benefits to maximize savings
45-Day Trial Period

For your satisfaction and comfort, you have a 45-day trial period with your hearing aid. We want to make sure your hearing is improved and that you are fully satisfied.

One or Two Hearing Aids?

Many people with hearing loss have difficulty understanding conversation in the presence of background noise in such places as crowded rooms, restaurants and auditoriums.

Following the Hearing Test and Evaluation

Following the hearing test and consultation, your ear physician or audiologist will discuss the importance of hearing aids in one or both ears.

Advantages of Two Hearing Aids

If you have a hearing loss in both ears, wearing a hearing aid in each ear can maximize your ability to localize sound and understand speech. When wearing only one hearing aid, it can be hard to identify the direction or source of sound.

Wearing the Appropriate Hearing Aid

Your EPIC hearing provider will utilize various measures to verify your hearing aid's effectiveness.
Hearing loss usually occurs gradually, without pain, discomfort or deformity. However, some more serious symptoms merit immediate attention by a physician:
- A sudden hearing loss
- Spinning and dizziness with vomiting
- Persistent ringing in one ear
- Blood or fluid draining from one or both ears
- Persistent pain in one or both ears
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The Basic Level: The Most Affordable Option for Hearing Aids

The Basic Level of the Epic Hearing Service Plan (HSP) is designed specifically for people who are considering hearing aids and amplification for the first time. The majority of these individuals may have been experiencing hearing difficulties for some time, but are only now committing to the benefits of amplification.

This Basic Level offers hearing aids with standard digital technology, but prices that are half of the standard retail prices. These products are well suited for mild to moderate hearing loss, but are not intended for severe or profound hearing losses. The other HSP Plan levels accommodate those losses.

The $495 price includes the hearing aid and services of a hearing care professional, who provides a hearing test, hearing aid selection and fitting. The hearing aids are from selected manufacturers and available in three styles: behind-the-ear, in-the-ear and open fit/receiver in the canal.

The Basic Level presents a true value experience for the person seeking an affordable entry step into hearing aids.

Diagnostic Procedures

Contact Us

EPIC’s Three Service Divisions

What are the Benefits?

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The Basic Level: The Most Affordable Option for Hearing Aids