Frequently asked questions

There are many factors in hearing aid costs including the level of technology, professional guidance and post-purchase support for hearing care, adjustments and repairs. Your lifestyle and amount of hearing loss may impact the features you need to leave you with a result you'll be satisfied with. Hearing aids can help slow down the loss of speech understanding that occurs with hearing loss. They could also improve your quality of life and relationships with family and friends. Many insurance plans include hearing aid coverage. Depending on your coverage, some or all of the cost may be covered. For more information on your hearing aid benefits or applicable discounts, please sign in or create an account .

EPIC Hearing offers a variety of convenient ways to make a payment.

Visit www.epichearing.com/payment and enter your reference number and patients date of birth. Your reference number can be found in your invoice email or by calling EPIC Hearing Monday-Friday 8 a.m. to 8 p.m. CST at 1-866-956-5400, TTY 711. EPIC Hearing accepts Visa, Mastercard, Discover, or American Express.

 

Call EPIC Hearing Monday-Friday 8 a.m. to 8 p.m. CST at 1-866-956-5400, TTY 711 to make a one-time payment. EPIC Hearing accepts Visa, Mastercard, Discover, or American Express.

For financing, Care Credit is an available option. You can apply by going to www.carecredit.com/apply or by calling 1-800-677-0718 after reading the Care Credit Cardholder Agreement. If you are approved, they will provide you with a 16-digit account number. Please contact us with your account number to process your hearing aid order.

If you need to pay by check, please write your check out to EPIC Hearing. We'll process your check as an Electronic Funds Transfer. It can take 10-14 business days to process your payment.

• Write your Member ID number on your check

• Send the check to:

  EPIC Hearing
  2 Optum Circle, MN102-0200
  Eden Prairie, MN 55344

Your hearing aid(s) will be shipped to your hearing provider within 10-14 business days of payment. Your provider will call you to schedule a fitting appointment. If you don’t hear from them, call to schedule your fitting appointment.

If you purchased a device with an EPIC Hearing provider and would like to know the status of that order, you may contact your EPIC Hearing provider for the latest information.

If you placed an order online, visit the check order status page and enter your order confirmation number.

If you aren't satisfied with your purchase or think your hearing aid(s) aren't working properly, call us and we will help you resolve the issue. A simple adjustment or conversation with a professional may help. If you still have trouble after connecting with one of our hearing professionals, you have the duration of your trial period to make a final decision. You may contact your EPIC Hearing provider to discuss an exchange. Or you may also call us at 1-866-956-5400, TTY 711 Monday-Friday 8 a.m. to 8 p.m. to learn more about the process.

Rest easy knowing prescription hearing devices include a 3-year extended warranty which covers repairs and a one-time loss and damage replacement. There may be a professional fee depending on your coverage. Contact your EPIC Hearing provider whom you worked with to purchase your hearing aids to discuss the Loss & Damage replacement process. Or, give us a call at1-866-956-5400, TTY 711 Monday-Friday 8 a.m. to 8 p.m.

If you purchased a product with a EPIC Hearing provider, please contact the provider whom you worked with to purchase your hearing aids to discuss any possible repairs. There may be an additional fee if you have already used the follow-up visits included with your purchase.

Your hearing aid includes a one-year supply of batteries or a charging case, depending on the device. A rechargeable device means the hearing aid battery is built in and the device does not require replacing batteries. Set your hearing aids in the charger each night and they will be ready for use in the morning.

Depending on your usage and device model, batteries will last anywhere from 3-10 days. If your battery lasts less than 3 days, try using a dry cotton swab to wipe the door and the battery. If this doesn't resolve the issue, call for assistance.

The tab or sticker must be removed from new batteries. Expose the batteries to air for at least 1 minute. If you are still having issues, try using a dry cotton swab to wipe the front and back of the battery door to remove moisture. You can also use a dry cloth to wipe the battery or remove sticker residue. If this doesn't resolve the issue, call for assistance.

Try using a brush with a magnet for battery changing. Or see if there is a family member or friend to assist with changing out the battery.

Your rechargeable battery should allow your hearing aid to be used for a full day (16 hours) on a full charge. Practice placing your hearing aids in the charger each night so they are ready for use in the morning.

Check to be sure the contacts on both the hearing aid and the charger are clear of debris. Also confirm that the hearing aids are placed securely in the charger. Check charging cables for damage or fraying.

An online hearing test or screening can tell you how well you're hearing and whether you should schedule an in-person hearing test with a hearing provider. An online screening requires you to wear headphones and listen to a variety of different tones and frequencies. This screening can help determine if a more thorough in-person examination with a professional is needed.

A comprehensive hearing test is conducted by an audiologist or hearing care professional in person to fully assess your hearing. The test can include looking in your ear for wax or abnormalities, listening to beeps and tones, repeating words in silence and in noise and possibly even trying hearing aids. After the test, the provider will determine if hearing loss exists, the extent of the loss and your treatment options. Many people wait until they have symptoms of hearing loss to schedule a hearing test. Studies have shown that early identification and treatment of hearing loss may lead to an overall increased sense of wellness.

If you already have a hearing test, you’ll want to bring that to an appointment with a provider who can talk to you about your degree of hearing loss and help you with next steps. Request an appointment to get started.

With over 7,000 providers, chances are we have licensed hearing providers near you. To schedule an appointment, sign in or create an account to search for network providers and find a provider that best suits your needs.

Or call us at 1-866-956-5400, TTY 711 Monday-Friday 8 a.m. to 8 p.m. CST for assistance. Our Customer Care team will confirm your benefits and match you with a local provider. We'll let that provider know you're coming and keep you informed about the process.

To view how much your plan insurer may contribute to covering the cost of your hearing care and a hearing device, you must sign in or create an account.

After you sign in, visit My Account in the upper right-hand corner, then choose View coverage.

• If your information is not yet available, but you provided your subscriber ID at account registration, please allow 24-48 hours for our team to review your information. We will email you when your hearing benefits are ready to view.
• If you did not provide your insurance subscriber ID when you created your account, please give us a call. We will need additional information to apply your benefit and display plan pricing.

It's important you begin your hearing journey by calling EPIC Hearing. The EPIC Hearing team can help you find a provider and coordinate your care. Or sign in now to view providers and request an appointment.

There is a phenomenon called the “occlusion effect,” which is the change you hear in your voice when your ears are plugged. When your ears are plugged with wax, ear plugs or even properly functioning hearing aids, our voices sound louder and “booming.” People may notice it when they begin to wear hearing aids, change to new ones or make the transition from one to two hearing aids.

Most people with hearing loss lose their ability to hear high-pitched sounds slowly and gradually. When fit with hearing aids, those high-pitched sounds are restored. While these sounds will now enhance speech understanding, it is not unusual to perceive these sounds as sharp, or sometimes even shrill. With continued use of the hearing aids, the brain begins to adjust to the high-pitched sounds. You gradually begin to hear more clearly and feel more comfortable. In the meantime, turn the volume down as you adjust to hearing these sounds again.

If you are new to hearing aids, you will be sensitive to sounds you haven't heard or haven't heard as well for some time. Continue to wear your hearing aids as much as possible to acclimate. Even people with normal hearing have a hard time hearing when there is background noise. Try reducing the distracting noise and get closer to the sound source or person speaking. Make sure you face the person speaking. Another option is to consider going to restaurants at less noisy times. If you find yourself in these environments regularly, consider asking your hearing provider about accessories for noise, such as companion microphones. Or visit our shopping page to browse and purchase compatible accessories.

Sometimes a custom device that sits in your ear will need to be re-molded or modified. Sometimes your ear is simply adjusting to its new hardware. If you are having discomfort, reach out to your provider either through EPIC Hearing or directly to determine if an in-person follow-up visit is required.

Ringing, buzzing, whistling or squealing from the hearing aids can happen if a hearing aid is not properly inserted in the ear, if the hearing aid is turned up too high or if there is something blocking the sound from reaching the eardrum like wax. Start by reinserting the hearing aid and trying to adjust the volume. If that does not resolve the feedback, follow up with your provider to check for wax or issues with fit.

Creating an online account at EPICHearing.com gives you access to a personalized view of your plan benefits and hearing aid costs, including follow-up care and services. HealthSafe ID® is the updated, secure way to sign in to your HealthSafe ID® accounts, including EPICHearing.com. It lets you choose one username and one password to access nearly all your health benefits information.

We will need your basic demographic information, preferred contact details, and active insurance plan information, if applicable.

We will verify your identity by sending a text or calling the phone number you provided when creating your account. 

In order to provide the highest level of privacy, we must take measures to ensure your health and personal information is protected. Performing this identity verification is a secure and reliable method for ensuring your information is protected.

While you can’t create a HealthSafe ID® account over the phone, you can start your hearing journey by giving us a call. Our team will ask you for basic demographic information, preferred contact details and any health insurance you may have. Our team of hearing professionals can help get you connected with a provider in your area.

You can find your member ID number on your health plan ID card. Please enter the number as it appears on your card, including the dashes and zeroes. We ask for this information in order to protect your privacy and display personalized benefit information.

Relate by EPIC Hearing is a private label hearing aid brand on a mission to offer the best value for your dollar. Learn more at RelateHearing.com.

With a variety of models and colors, plus the convenience of Bluetooth® connectivity that enables streaming, listening to music and smartphone calls, Relate has everything you need at a price that will make you smile. Plus, Relate hearing aids are made by a well-known hearing aid manufacturer, so rest easy knowing you are getting the same great technology at a more affordable price.

Compare Relate® prescription hearing aids to other brand-name and over-the-counter hearing aids.

Request an appointment with a hearing care professional that offers Relate hearing aids.

Over-the-counter (OTC) devices are hearing aids that do not require a hearing test or provider visit. A consumer can purchase an OTC hearing device independently through a retailer and adjust the OTC device through an app on a smartphone.

It's important to know that your health plan benefit may not cover the cost of an over-the-counter (OTC) device at this time. However, your plan benefit does cover a comprehensive hearing test, professional care and a prescription device starting at or below the cost of most OTC hearing devices. OTC devices will come in a variety of styles and features, as well as a variety of price points.

Over-the-counter (OTC) devices are best for mild to moderate hearing loss, and for those individuals who are comfortable navigating hearing aid set-up and configuration through an app on your smartphone. OTC devices may not be for everyone. We recommend you use your plan benefit to get a professional test and see if a prescription device is right for you. Getting this test will make sure you find a hearing solution for your degree of hearing loss.

No, a hearing test is not required. However, a hearing test may inform you as to whether an over-the-counter (OTC) device is a good option.

At this time, the use of an HSA/FSA or HRA account to purchase hearing aids is not restricted.

Over-the-counter (OTC) hearing devices are designed to help people with self-diagnosed hearing loss. Headphones are designed to listen to media sources and amplify all sounds equally.

Most over-the-counter devices have an app to guide you to pair your earbuds, get the optimal fit, personalize your hearing profile, register the product and get access to support tools. The app will have answers to common questions, troubleshooting and more. Please call the manufacturer of the OTC product you purchased for additional support.

While most apps that you download are automatically updated by default, you may want to double check or try a manual update. Simply access the app store on your smartphone. Scroll down to see pending updates. Tap update next to an app to update only that app. If you’re still having trouble, contact the manufacturer of your device.

If you aren't satisfied with your purchase or think your over-the-counter (OTC) hearing device isn't working properly, visit the website or call the manufacturer of your device and they will help you resolve the issue.

If you are interested in working with a licensed hearing professional to obtain prescription hearing aids, call EPIC Hearing at 1-866-956-5400, TTY 711 Monday-Friday 8 a.m. to 8 p.m. CST. Our team will help get you connected with a provider to complete a comprehensive hearing test and a personalized recommendation.

A hearing test is not required to purchase an over-the-counter (OTC) hearing device. But, if you haven't had hearing aids before, meeting with a professional to diagnose and manage your hearing loss is a great first step towards better hearing. Knowing how much hearing loss you have is a good indicator of whether an OTC device could be an effective treatment plan and leave you satisfied with your result. To determine if you may have hearing loss, start by taking the EPIC Hearing online hearing test.

• OTC devices are for individuals with self-diagnosed mild-to-moderate hearing loss. A prescription from a provider or an appointment with a hearing professional is not required to purchase.
• OTC devices are shipped directly to you. You’ll use a companion app on your phone to control and adjust your hearing aid settings. These devices are best for those who enjoy using technology like smartphones and are comfortable fine-tuning settings themselves.
• OTC devices may have shorter warranty periods and are not always covered by your health insurance. It’s important to understand your coverage before purchasing. Click here to view coverage.